We care greatly about everything relating to the quality of your products and place great emphasis on satisfying our clients. That is why we promise to respect the 10 following undertakings wich make all the differents.
1- THE QUALITY OF THE PRODUCTS
DH cosmetics seeks to introduce its clients to brands that had previously been reserved for a select few, and the cosmetic products it offers are made by laboratories and manufacturers who are internationally renowned for their expertise and reliability. The quality of their products means that only a small amount needs to be applied for optimum results. Using them regularly becomes a real source of pleasure, a quest for perfection, and a daily need. And what is more, our partners are wholly committed to only distributing products that are not tested on animals.
2- A PREMIUM SELECTION
DH cosmetics provides an ergonomic, friendly platform to make your visit as pleasant as possible and to make it easier to find what you are looking for. Products are divided into categories and sub-categories, with special areas organised by theme to make the site easier to navigate. There are information sheets in French or in English for over 250 top-end care products in the catalogue.
3- THE RIGHT PRICE
We rigorously manage our communication and marketing costs and follow a coherent pricing policy. We are wholly transparent about our prices which can easily be compared with those of our competitors, and as you will see we are cheaper.
4- ADVICE AND EXPERTISE
DH cosmetics offers you in-depth guidance and information about every product it sells. You will find all the information about each product as well as tips and questions and answers to ensure you use the product the right way for optimum results.
If you cannot find the answer to a question, then ask us by email. We will publish our answer in the ‘Advice' section to help both you and other visitors to our site.
5- PRODUCT LABELLING
In order to comply with legislation and because it is our duty to be wholly transparent with you, each parcel comes with a detailed information sheet in the language you chose when visiting our website for each ordered product or free sample (description, precautions and instructions for use, country of origin, useful life, list of ingredients, and so on).
6- CUSTOMER SATISFACTION
DH cosmetics undertakes to reimburse you for any damaged goods, goods not corresponding to your order, or if you change your mind. Please consult the "Money Back Guarantee" section to find out more.
7- SECURE PERSONAL DATA
DH cosmetics undertakes to respect the privacy of its clients and visitors to its website, and refrains from using any of your personal information.
8- SECURE PAYMENT
DH cosmetics is wholly transparent about its security policy for information relating to bank cards, Visa cards, MasterCard, and American Express cards. When paying you temporarily leave the retail site and go to the secure payments site of the Banques Populaires (SSL secure mode).
9- RAPID SHIPPING
DH cosmetics takes pride in respecting its undertaking for same-day shipping. For further information please consult the "Package tracking" section.
10- CUSTOMER SERVICE
The Darkly Handsome team is available to answer your questions or comments from Monday to Friday, from 8am to 3pm (French time) on the following telephone number: +33 (0)320 359 960 (non-premium rate number), or by email to firstname.lastname@example.org