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  • Exchange - Return

    Darkly Handsome undertakes to provide refunds for defective products, products which do not match your order and if you change your mind

    Exchange - Return Background Exchange - Return

Money Back Guarantee

Darkly Handsome undertakes to provide refunds for defective products, products which do not match your order  and if you change your mind.

Products must be returned in a fit state for resale in their full original packaging (where applicable, complete with any accessories, instructions for use, etc.) and the invoice, within 14 clear days of receipt of your package.

The right to return products does not apply to articles returned in incomplete, damaged, used or soiled condition without our prior agreement.

Any claims, request for exchanges or refunds must be made beforehand, by e-mail : contact@dh-cosmetics.com or contact form

  
Refunds (or, if you prefer, credit notes or an exchange) for returned products will be made with no charge applicable and at the earliest opportunity. Please use our return form.

Outward postage costs will be refunded. You remain liable for the cost of returning the products.
In the event of non-conforming orders, you will receive a full refund.

For more information: please see our Terms and Conditions of Sale.

 

Package Tracking

Order 24/7
Your online shop Darkly Handsome is open for you all day long during the week as well as the week-end.

Make an order according to your availibility !
You make your order before noon  *
Your order is confirmed, your package is prepared with care and shipped the very same day ** !
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Package tracking


When your goods are shipped by the Darkly Handsome team, you will be sent an e-mail with the tracking number for your package using the LA POSTE Colissimo service, in the form of a clickable link.
This will take you to the LA POSTE website where you can check the status of your package using the tracking number issued.For further information, please consult our Terms and Conditions of Sale :

    * Article  7: Cooling-off period,
    * Article 10: Return procedures and related costs,
    * Article 12: How claims are dealt with,
    * Article 15: Settling disputes.

Any questions ?


Send an e-mail to our Customer Service giving your surname, first name, order date and package tracking number. We will investigate and answer your questions as quickly as possible.
*   Monday to Friday except holiday. The Saturday before 10.00 am subject to the volume of orders to ship (office closed Coliposte 12h00)
** In stock available.